Privacy Policy

Privacy Policy

Effective date: September 14, 2026

SNUBA SXM uses reservation and participant information only to provide and operate booked activities, communicate required booking details, complete pre-check-in, issue tickets, support guests, meet safety and legal obligations, and maintain accurate business records.

Information we process

This may include names, contact details, booking source and reference, activity and departure details, party size, participant details submitted during pre-check-in, delivery status, and communications relating to the reservation.

How information is received and used

Information may be provided directly by a guest or received from the travel agency, marketplace, affiliate, or booking channel through which the reservation was made. We use phone numbers and email addresses for transactional reservation communications, including secure links needed to complete guest details and receive tickets. We do not use these enrichment messages for unrelated marketing and do not sell personal information.

Service providers and transfers

Information is shared only as needed with service providers that operate our booking, communications, payment, hosting, security, and activity-delivery systems. Transactional messages may be processed by Twilio and the relevant telecommunications carriers. Those providers process information under their own security and privacy obligations, and data may be handled outside the guest's country.

Retention, protection, and choices

We retain information only for as long as reasonably necessary for the reservation, safety documentation, dispute handling, accounting, fraud prevention, and applicable legal requirements. We apply reasonable safeguards, but no electronic system can be guaranteed completely secure. Guests may reply STOP to an SMS to stop further SMS messages and may contact us to request access, correction, or deletion where applicable law permits.

Contact

SNUBA SXM
info@snubasxm.com